Order Enquiries
Am I able to book a delivery for Sunday?
Unfortunately we currently do not offer Sunday deliveries
however our store is open 7 days a week, 8am - 12am. Otherwise you can organise
delivery for the day before.
When and what time can I expect my delivery?
All orders that request delivery will receive a phone call
on the day of delivery to discuss the best possible timing. Leave a note of
your preferred timing to help us in getting your sweets to you in time.
When can I expect my package?
We use Australia post for all our orders. If ordered before
12pm, we send them out the same day, if after 12pm it goes on to the next day.
Most of our packages arrive in 1-3 days to you. May take longer for some
regional areas.
Do you ship Australia wide?
Yes, we ship anywhere in Australia.
What if I didn't make my order in time?
No need to stress, you are able to contact us and we will
work with you the best we can. Order before 12:30pm for Same day Delivery
Monday to Friday. If you miss the cut off please contact us at:
orders@thebakerysking.com.au.
What if I am not happy?
We pride our selves on giving the best possible quality, so
we will offer you a quality guarantee. If our products are not to our usual
standard, we will offer a replacement or refund. If your order has arrived
damaged, we will rectify it with a replacement or refund.
Can I cancel and get my money back?
We definitely will not hold it against you if you need to
cancel your order. As long as it is not a custom order, such as a custom cake
or custom sweets. Please email us at orders@thebakerysking.com.au at least one
day before your order is due.
Do you do wholesale?
Being one of the biggest wholesalers of Lebanese sweets we
are able to supply our products all over Australia. Contact us at 0414 326 620
or wholesale@thebakerysking.com.au
Delivery Enquiries
Where do you Deliver to?
We deliver all over Sydney and surrounding suburbs. If your
area is not allowing you to checkout please Contact us at 0414 326 620 or
orders@thebakerysking.com.au.
What are your delivery times?
We are unable to promise exact delivery times due to volume
of orders in some cases. However if you leave a preferred timing we will try to
work around it however we are unable to make any promises.
What is the cost of delivery?
Our delivery cost ranges from $10 to $19 depending on areas
however if you order over $98 we will deliver for free.
Can I leave delivery notes?
You are able to add notes at checkout. If you have any
requests please include it there.
Do we deliver to businesses?
We are able to deliver to any location as long as it shows up on google maps.
Product Enquiries
How to store our fresh sweets?
Fresh sweets such as znoud and halawit al jibn can be stored
in the fridge or up to 2-3 days after receiving your delivery. Since they have
ashta in them, it is not recommended to keep for longer than 5 days.
How to store our cakes?
Our cakes should be stored in a cool and dry place. We will
deliver your cake cold, so you are able to drive it home if it comes to your
workplace.
How to store our Packaged sweets?
Our packaged sweets will have a best before date usually 3
months for Maamoul, and 9 months for our other products. To keep the quality at
a high standard we recommend glad wrapping the packet or empty into a
tupperware when storing.
What sizes are your cakes?
We offer 2 - 3 different sizes depending on the cake.
- Small
6 inch diameter (can serve 6-8) - Medium
8 inch Diameter (Can Serve 10 - 15) - Large
10 inch Diameter (Can serve 20-30)
Are your products halal?
All our sweets and cakes are made with 100% Halal
ingredients. None of our products seen online contain any Alcohol or Animal
Fat.